Who we are
TripCrafters (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services to navigate flight disruptions.
Information We Collect
We collect the following types of information:
Location Data: If you opt-in, we may collect location information to provide real-time flight assistance and recommendations.
Personal Information: When you sign up for our services, request flight assistance, or communicate with us, we may collect your name, email address, phone number, and travel details.
Payment Information: If you make transactions through our platform, we collect necessary billing details. We do not store credit card details; payments are processed by third-party payment providers.
Technical Data: When you visit our website, we collect data such as IP addresses, browser types, and cookies to enhance user experience and security.
How We Use Your Information
We use your data to:
- Comply with legal requirements and protect against fraud.
- Assist you with flight disruptions, rebooking, and alternative travel solutions.
- Provide customer support and notify you of important updates.
- Improve our services based on user interactions and feedback.
- Process payments securely.
Data Sharing and Third Parties
We do not sell or rent your personal information. However, we may share data with:
- Legal authorities when required by law or to protect our rights and security.
- Airlines, travel agencies, and service providers to facilitate rebookings and alternative arrangements.
- Payment processors to complete transactions securely.
Cookies and Tracking Technologies
We use cookies to:
- Offer personalized travel disruption assistance. You can manage your cookie preferences through your browser settings.
- Store user preferences and streamline login processes.
- Analyze site traffic to improve our platform.
Data Security
We implement industry-standard security measures to protect your data. While we strive for secure transmission, no method is 100% secure. Please use strong passwords and be cautious with account information.
Your Rights
You have the right to:
- Request an exported file of your data. To exercise these rights, contact us at help@tripcrafters.com.
- Access, update, or delete your personal information.
- Withdraw consent for data collection where applicable.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our services or legal requirements. We encourage you to review it periodically.
Contact Us
For questions or concerns about this Privacy Policy, please contact us at:
TripCrafters Support
help@tripcrafters.com
By using our services, you consent to the terms outlined in this Privacy Policy.